It may happen that you want to return an order. Maybe because you don't like the product or maybe there is another reason why you don't want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs of returning from your home to the store are for your own account. These costs are approximately €. 6.95 per package, consult the website of your carrier for the exact rates.
If you make use of your right of withdrawal, you must return the product with all accessories and - if reasonably possible - in its original condition and return the packaging to the entrepreneur. To exercise this right, please contact us via this withdrawal form. We will then refund the order amount due within 30 days after notification of your return, provided that the product has already been received in good order.
If the product is damaged or the packaging is more damaged than necessary to receive the product try, we can pass on this reduction in value to you. Handle the product with care and make sure it is returned well packaged.
Cancel a placed order - Webwinkel Maassluis
Although we strive to inform our customers well, it is possible that a stated expected delivery time (Shipping & Delivery) does not meet your expectations satisfies. In that case, please send us an email with our reference number. After we have received your payment for the order, we have to process it manually and we try to do this within our opening hours.
The refund of the amount to be returned will be made as soon as possible. However, this is handled by a third party and we have no influence on their payout speed. In general, however, the amount is refunded the same day.
Do you want to exchange your product? That is not a problem at all. You can contact us at firstname.lastname@example.org.
However, you must bear the costs for returning the product yourself.
Returning Semi-finished Products
If you have ordered a semi-finished product, it must be processed by a demonstrably certified technician. If this is not processed by a certified technician, the supplier can refuse the return. If something is not right with the product, the technician should contact the local branch of the brand under which this product falls.
We will then try to change the delivery of the order for you.